 Helio Phones, Accessories, and Service |
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FinaWireless.com Frequently Asked Questions
For more information about our Free Shipping, Free Returns, 110% Price Guarantee, please Click Here. 1) Can I transfer my old number to Helio? 2) I see a lower price somewhere else. Do you guys price match? 3) Can I get Helio service (monthly plan) from FinaWireless.com? 4) How long does it take to ship? 5) Where is my Helio phone / How do I
check the status of my order? 7) Can I use T-Mobile/Verizon/Cingular/Sprint with a Helio phone? 8) Can I get a Family Plan with Helio? 9) Who do I get a monthly bill from? 10) When does my first bill arrive and how much will it be? 11) Are you phones brand new or refurbished? 12) Is there a credit check required? 13) Is there a contract required? 14) Who do I contact for billing issues? 1) Can I transfer my old number to
Helio? Yes you
can! When you receive your new Helio handset, you can finish transferring your
old phone number by following the instructions included in the package. DO NOT CANCEL YOUR OLD ACCOUNT. 2) I see a lower price somewhere else. Do you guys price match? Yes we do! We offer a 110% PRICE GUARANTEE. Please call us at 1-888-800-8404 or chat with us by clicking the "Chat Now" button to receive your price match. Click here for more information. 3) Can I get Helio service (monthly plan) from FinaWireless.com? Yes, all the Helio devices we sell come with service plans. Your device is ready to use right out of the box! 4) How long does it take to ship? We ship the
same day for all orders confirmed before 12:00pm PST. We offer FREE UPS home delivery
which can take 2 to 5 business days, but you can upgrade your shipping to 2nd
Day Air for only 10 dollars. 5) Where is my Helio phone / How do I check the status of my order? Please
visit http://www.MyOrderFinder.com to
track your package or check your order status. Please go to http://www.MyOrderFinder.com/RMA if you are within your first 30 days and you would like to return or just exchange your Helio device for a unit that better fits your needs. We must receive the phone within 7 days of reporting the request for your return/exchange. Sending the phone past the 7 days will result in your device being sent back to you as the phone is no longer refundable. All original boxed contents are required to return any device. We will not accept any refunds without all of the original contents. Finawireless is not responsible for any return shipping costs. 7) Can I use
T-Mobile/Verizon/Cingular/Sprint with a Helio phone? No, you
must use Helio service with any Helio device. 8) Can I get a Family Plan with
Helio? Yes you can! Please visit http://www.FinaWireless.com/familyplan or call us at 1-888-800-8404 to place an order today. 9) Who do I get a monthly bill from? You would
get a monthly bill directly from Helio. 10) When does my first bill arrive
and how much will it be? It would
arrive 3-4 weeks after your device is activated and it will include a $30
activation fee and a prorated partial month of usage. This will make your first
bill approximately 40-60 dollars more than the rate plan you select. 11) Are you phones brand new or
refurbished? All phones
from Finawireless.com are brand new in original packaging. We DO NOT sell
refurbished devices. 12) Is there a credit check
required? Yes, a
credit check is required for Helio service. 13) Is there a contract required? Yes, a 2
year contract is required for Helio service. 14) Who do I contact in regards to billing issues? Please call Helio billing support at 1-888-88-Helio.
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